Return Policy

Overview

At xomtyraxdhak, we are committed to delivering high-quality website development services that meet your business needs and expectations. This Return Policy outlines our refund and cancellation procedures for our professional services.

Service Satisfaction Guarantee

We stand behind the quality of our work and strive for complete client satisfaction. If you are not satisfied with our services, we will work diligently to address your concerns and make necessary adjustments to meet your requirements within the scope of the original project agreement.

Cancellation Policy

Before Project Commencement

If you wish to cancel your project before work has begun:

• Full refund of any deposit paid, minus a 10% administrative fee
• Cancellation must be submitted in writing via email
• Refund will be processed within 14 business days

After Project Commencement

Once development work has started:

• Cancellation requests must be submitted in writing
• Client is responsible for payment of work completed to date
• Work completed is calculated based on project milestones achieved
• Any remaining balance after deduction of completed work will be refunded
• Refund processing takes 14-21 business days

After Project Completion

Once a project has been completed and delivered:

• No refunds are provided for completed projects
• We will address any technical issues or bugs within the warranty period
• Additional modifications outside original scope will be quoted separately

Refund Eligibility

Refunds may be considered in the following circumstances:

• Failure to deliver services as outlined in the service agreement
• Significant delays caused solely by xomtyraxdhak
• Material breach of contract terms by our company
• Technical failures that cannot be resolved within reasonable timeframe

Non-Refundable Items

The following are not eligible for refunds:

• Third-party services, licenses, or subscriptions purchased for your project
• Domain registration and hosting fees paid to external providers
• Premium plugins, themes, or software licenses
• Custom content creation including photography and copywriting
• Work completed according to approved specifications
• Changes in client requirements after project approval

Project Delays

Timelines may be affected by various factors:

Client-Caused Delays

Delays resulting from client actions do not qualify for refunds:

• Late provision of required content or materials
• Delayed feedback or approval of deliverables
• Frequent change requests outside original scope
• Unavailability for scheduled meetings or consultations

Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to natural disasters, technical failures of third-party services, or other unforeseeable events.

Warranty Period

All completed projects include a warranty period as specified in your service agreement:

• Technical bug fixes and error corrections at no additional cost
• Support for functionality issues within original scope
• Assistance with technical questions related to delivered work
• Warranty does not cover new features or scope changes
• Warranty period begins upon final project delivery

Refund Request Process

To request a refund, please follow these steps:

• Submit a written refund request via email to our support team
• Include your project reference number and detailed explanation
• Provide supporting documentation or evidence if applicable
• Allow 5-7 business days for request review and response
• If approved, refund processing takes 14-21 business days
• Refunds are issued to the original payment method

Dispute Resolution

If you have concerns about our services or billing:

• Contact our support team immediately to discuss the issue
• We will work to resolve disputes through good-faith negotiation
• Escalation to management available if initial resolution unsuccessful
• Formal mediation may be pursued for unresolved disputes

Modification of Services

Clients may request modifications to ongoing projects:

• Minor adjustments within original scope are included
• Significant changes may incur additional fees
• All modifications must be documented and approved in writing
• Timeline adjustments may be necessary for scope changes

Payment Disputes

If you dispute a charge:

• Contact us before initiating a chargeback with your bank
• Provide detailed explanation of the dispute
• Allow us opportunity to resolve the issue directly
• Chargebacks may result in suspension of services and legal action

Changes to Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services following policy changes constitutes acceptance of the modified terms.

Contact Information

For questions about our Return Policy or to request a refund, please contact us:

xomtyraxdhak
13 Eugene Dr, Grange, Cork, T12 P5K0, Ireland
Phone: +353 21 212 8591
Email: notifyuse@xomtyraxdhak.world